Frequently Asked Questions
Everything you need to know about your Connolly experience.
What is your standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on the destination.
How can I return an item?
You can return unworn items with original tags attached within 30 days of delivery. Visit our returns portal to generate a prepaid shipping label and initiate your refund.
Are your materials sustainably sourced?
At Connolly, we prioritize ethical production. We partner with certified suppliers to ensure our fabrics, such as organic cotton and recycled polyester, meet high environmental standards.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.